Returns & Exchanges
At Roja Dove Perfumery, we strive for your complete satisfaction with our luxury fragrances. If you are not fully satisfied, we accept returns of unopened and unused items in their original packaging within 14 days of delivery.
Initiate Your Request
Contact our dedicated concierge team via email with your order number and reason for return to receive your Return Authorization.
Secure Packaging
Carefully place the unused product, including any complimentary samples or gifts-with-purchase, into the original shipping box to ensure its protection.
Affix Shipping Label
Attach the provided prepaid shipping label to the exterior of the parcel, ensuring any previous delivery markings are completely covered.
Inspection and Refund
Once our quality control team verifies the item's pristine condition, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing